Terms & Conditions

Acceptance of terms

By using this website and purchasing our services or products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, and our Refund Policy. If you do not agree, please do not use our site or make a purchase.

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Eligibility

You must be at least 18 years old to use this website, book services, or make purchases. By using our site, you represent and warrant that you are 18 or older and have the legal capacity to enter into binding agreements.

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Services offered

SEEN by Melrose offers:

• Web design services (SEEN Stealer, SEEN Signature, SEEN Concierge, SEEN Essentials)

• Standalone services (Website Clarity Audits, Brand Kits, Social Presence Resets, Campaign Measurement, Email Foundations, E-commerce Setup)

• Monthly support and care plans (SEEN Polish, SEEN Pulse, Social Scheduling, Paid Ads, Email/Newsletter, SEO)

• Templates and digital guides (future offerings)

All service descriptions, pricing, and package details are provided on our website. We reserve the right to update offerings, pricing, and availability at any time.

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Booking and payment

Online booking

When you book a service through our website, you are entering into a binding agreement. Your booking is confirmed once you complete the booking form, submit payment (deposit or full payment, as outlined in your proposal), and receive a confirmation email from us.

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Payment terms

Payment is processed through Wix Payments. Accepted payment methods are displayed at checkout. You are responsible for providing accurate billing and contact information. All prices are in USD. Payment is non-refundable once a project has begun (see our Refund Policy for details).

Invoices and payment plans

For larger projects, we may issue an invoice with payment terms outlined in your proposal. Payment must be received by the due date to keep your project on schedule.

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Intellectual property and ownership

Your content

You retain ownership of all content you provide to us (text, images, branding, etc.). You grant SEEN by Melrose a license to use this content solely for the purpose of creating and maintaining your website.

Our work product

Upon full payment, you own the final website we create for you. This includes the design, layout, and structure. However, you do not own the underlying Wix platform or its features, and you do not own our proprietary processes, templates, or methodologies.

We retain the right to use your site as a portfolio or case study with your permission, or anonymously if you prefer.

Templates and guides

Digital templates and guides you purchase are licensed for personal or business use only. You may not resell, redistribute, or claim ownership of these products. All intellectual property rights remain with SEEN by Melrose.

Client responsibilities

You are responsible for providing accurate, complete information for your project; supplying all necessary content (copy, images, branding guidelines) on time; making timely decisions and approvals to keep the project on schedule; maintaining your website after delivery (or enrolling in ongoing care); paying all platform costs directly (Wix plan, domain, business email, third-party apps); and complying with all applicable laws in your use of the website.

We are not responsible for content you provide or decisions you make about your site; third-party services, apps, or integrations you choose to use; technical issues with Wix, your domain registrar, or other third-party platforms; or loss of data if you fail to back up your site or maintain your Wix account.

Limitation of liability

To the fullest extent permitted by law, SEEN by Melrose is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, special, or consequential damages (lost profits, lost data, business interruption, etc.). Our total liability for any claim shall not exceed the amount you paid for the service in question. We are not liable for third-party services, platforms, or content.

Refunds and cancellations

Refunds are governed by our Refund Policy, which is incorporated into these Terms. Please review it carefully. In summary: deposits are non-refundable; payment for work completed is non-refundable; and cancellations require payment for all work completed to date.

Project timeline and delays

We aim to deliver projects on the timeline outlined in your proposal. Delays caused by your actions (late content delivery, slow approvals, scope changes) may extend the timeline. We are not liable for delays caused by third-party services (Wix, domain registrars, payment processors, etc.). We will communicate proactively if delays are anticipated.

Modifications to services and terms

We reserve the right to modify, suspend, or discontinue services at any time; update these Terms at any time; and update pricing for future bookings (existing bookings are honored at agreed rates).

Changes to these Terms will be posted on this page with an updated last updated date. Your continued use of our site constitutes acceptance of updated Terms.

Termination

By you

You may cancel a project by providing written notice. You remain responsible for payment of all work completed to date (see Refund Policy).

By us

We may terminate a project or service if you breach these Terms or our agreements; you fail to pay as agreed; your use of our services violates applicable law; or we determine in good faith that we cannot deliver as promised.

Upon termination, you remain responsible for payment of all work completed.

Indemnification

You agree to indemnify and hold harmless SEEN by Melrose, its owners, and employees from any claims, damages, or costs (including legal fees) arising from your use of the website or services; content you provide or decisions you make; your violation of these Terms or applicable law; or your infringement of third-party intellectual property rights.

Dispute resolution and governing law

These Terms are governed by the laws of the State of Colorado, without regard to conflicts of law principles.

Venue: any legal action or proceeding shall be brought exclusively in the state or federal courts located in Boulder County, Colorado. You consent to the jurisdiction and venue of these courts.

Informal resolution: before pursuing legal action, we encourage you to contact us to resolve disputes informally.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

Entire agreement

These Terms & Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SEEN by Melrose regarding your use of our website and purchase of services. Any prior agreements, understandings, or negotiations are superseded.

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Contact us

If you have questions about these Terms & Conditions, or if you need to resolve a dispute, please contact:

Mel Rose  mel@seenbymelrose.com

We aim to respond within 5–7 business days.